This Privacy Policy document clearly sets out how 4dgang collects, uses, stores, and protects your personal information as a user of our platform. By using the 4dgang, you agree to the practices described in this policy. Please read it carefully before registering.
1Introduction & Scope of This Privacy Policy
4dgang is an online gaming platform operating in Malaysia, fully committed to protecting the privacy and personal data security of all its users. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and global best practices in information security.
This policy applies to all personal information we collect through the website 4dgang, mobile app, live chat, email, and all other communication channels we operate. It covers all users of our platform — whether they are browsing our website, registered users who are actively playing, or those who have closed their accounts but whose information remains within the designated retention period.
We understand that your trust is our most valuable asset 4dgang. That is why we never take privacy lightly — every policy and procedure we have in place is to ensure your data is handled with the utmost trust, transparency, and accountability.
2Personal Information We Collect
4dgang collects your personal information through several means — directly when you provide it to us, and automatically through your use of our platform. The following are the categories of information we collect:
Information You Provide Directly:
- Full name as stated on a valid identification document (MyKad or passport)
- Date of birth and gender
- An active email address
- Malaysian mobile phone number
- Malaysian residential address
- Malaysian bank account or digital wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) used for transactions
- Copies of identity verification documents where required for the KYC (Know Your Customer) process
Information Collected Automatically:
- The IP address of the device used to access the platform
- Your device's web browser type and operating system
- Gaming session data — including play duration, games played, bet amounts, and outcomes
- Deposit and withdrawal transaction history
- Approximate geolocation data (state or city) based on IP address
- Cookie and similar tracking technology information
4dgang does not collect information that is irrelevant or exceeds what is needed for the stated purpose. Our data minimisation principle ensures we only retain what is strictly necessary to operate our services properly and securely.
The categories of personal data we handle include the following:
3How We Use Your Information
The personal information we collect is used responsibly and only for lawful, specific purposes. 4dgang uses your data solely for the following purposes:
- Account Management: Creating, verifying, and managing your account on the platform 4dgang, including the required identity verification (KYC) process.
- Transaction Processing: Processes deposits and withdrawals securely using local Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX including Maybank2u and CIMB Clicks.
- Service Delivery: Managing and enhancing all gaming services offered on the platform 4dgang including slots, live casino, fishing games, and Football Studio.
- Security & Fraud Prevention: Detecting, investigating, and preventing any fraudulent activity, money laundering, or unauthorised use of our platform.
- Service Communications: Sending you important notifications relating to your account, transactions, policy changes, and security updates.
- Customer Support: Assists you when you reach out to our customer support team 4dgang via live chat or email with the relevant information.
- Legal Compliance: Fulfilling legal, regulatory, and reporting obligations as required by the relevant authorities in Malaysia.
- Platform Enhancements: Analysing usage patterns in aggregate and anonymised form to better understand player needs and continuously improve the overall user experience.
- Marketing Communications: Sending you information about the latest promotions, bonuses, and offers from 4dgang — but only if you have given your consent to receive them.
4Sharing Information with Third Parties
4dgang does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are certain circumstances where we may need to share your information with specific parties:
- Technology Service Providers: Third-party providers who assist us in operating the platform — such as cloud service providers, encryption providers, and gaming software providers. They are bound by strict confidentiality agreements and may only use your data for the purposes we specify.
- Payment Service Providers: Financial institutions and Malaysian digital wallet providers that process your transactions — including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and local banks supporting FPX services.
- Regulatory & Enforcement Bodies: Malaysian government authorities or law enforcement agencies that require specific information in the course of carrying out their lawful functions.
- Identity Verification Services: Third-party providers who assist us in verifying the identity and age of players as part of the mandatory KYC process.
In all of the sharing instances above, 4dgang ensure that only the minimum necessary information is shared, and that all third parties involved are bound by data protection obligations equivalent to our own standards.
Absolute Guarantee: 4dgang has never and will never sell your personal information to any advertising companies, data brokers, or third parties unrelated to the operation of our platform. This is an unwavering commitment.
5Data Security & Protection Measures
4dgang invests seriously in cybersecurity infrastructure to ensure your personal data is always protected. The following are the key security measures we have implemented:
- 128-bit SSL Encryption: All communications between your web browser and the 4dgang is encrypted using industry-standard Secure Socket Layer (SSL) technology. This means data transmitted between you and us cannot be read by any unauthorised party.
- Stored Data Encryption: Sensitive data such as financial information and identity verification documents is encrypted at rest in our database using robust encryption algorithms.
- Strict Access Controls: Access to users' personal data is strictly limited to staff 4dgang with a legitimate business need only, and all access is logged for audit purposes.
- Continuous Security Monitoring: Our automated monitoring system operates 24 hours a day, 7 days a week to detect any anomalies, unauthorised access attempts, or suspicious activity within our systems.
- Regular Security Testing: Platform 4dgang undergoes regular penetration testing and security audits conducted by independent cybersecurity experts to ensure no vulnerabilities go unaddressed.
- Staff Training: All staff 4dgang who handle personal data receive regular data protection training to ensure they understand and comply with the established security procedures.
While we take all reasonable steps to protect your data, no system can be guaranteed to be completely secure against all cyber threats. In the event of any data breach involving your personal information, 4dgang will notify you within the timeframe required by applicable law.
6Cookies & Tracking Technologies
Platform 4dgang uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored by your web browser when you visit our website.
Types of cookies we use:
- Session Cookies: Temporary cookies that are automatically deleted when you close your browser. They are used to maintain your login session while you are using the platform.
- Persistent Cookies: Cookies that remain on your device for a set period of time. They help us remember your preferences — such as language and interface settings — so you don't have to reconfigure them every time you visit.
- Functional Cookies: Enables the platform 4dgang remembering your preferences and providing enhanced, more personalised features.
- Analytics Cookies: Helps us understand how users interact with our platform so we can continuously improve it. Data collected is aggregated and anonymised.
You can control and manage cookie settings through your web browser. Most web browsers offer options to view, delete, or block cookies. Please note, however, that disabling certain cookies may affect the functionality and performance of the platform 4dgang.
7Your Personal Data Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own policy, you have the following rights regarding your personal data held by 4dgang:
| Your Rights | Description |
|---|---|
| Right of Access | You have the right to request a copy of the personal data we hold about you at any time. |
| Right to Rectification | You have the right to request the correction of any inaccurate or incomplete personal data we hold about you. |
| Right to Erasure | Under certain circumstances, you have the right to request the deletion of your personal data, subject to any legal obligations that prevent such deletion. |
| Right to Restriction | You have the right to request a restriction on the processing of your personal data under certain circumstances as defined by law. |
| Right to Object | You have the right to object to the processing of your personal data for direct marketing purposes at any time. |
| Right to Withdraw Consent | Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal. |
To exercise any of the above rights, please contact the 4dgang via live chat or email at [email protected]. We will process your request within 14 business days from the date of receipt of a complete request.
8International Data Transfers
In the course of operating the platform 4dgang, there is a possibility that your personal data may need to be transferred to or processed in countries other than Malaysia — particularly in relation to the technology service providers and cloud infrastructure we use.
When such a data transfer is required, 4dgang ensure that:
- The destination country provides a level of data protection equivalent to or exceeding the standards set under Malaysian law.
- Appropriate data transfer agreements are established with receiving parties to ensure adequate protection of your data.
- All data transfers comply with Malaysia's PDPA requirements and applicable data protection laws.
You may contact us for more information about the safeguards in place for such international data transfers.
9Data Retention & Deletion
4dgang does not retain your personal data for longer than is necessary for the purposes for which it was collected, or longer than is required by applicable laws and regulatory obligations.
The data retention periods we generally adhere to are as follows:
- Active account data: Retained for the duration your account remains active and for a defined period following account closure to meet legal requirements.
- Financial transaction records: Retained for a minimum period of 7 years in accordance with applicable Malaysian financial and tax legislation.
- Customer support communication logs: Retained for 3 years for reference and service improvement purposes.
- Aggregated analytics data: Anonymised and aggregated data may be retained for a longer period, as it can no longer be attributed to any specific individual.
When your personal data is no longer needed and there is no legal obligation to retain it, 4dgang will securely delete or destroy that data using industry-approved methods.
10Children's Privacy & Protection of Minors
Platform 4dgang is not intended for children or individuals under the age of 18. We strictly prohibit minors from using our platform.
4dgang does not knowingly collect or store any personal information from individuals under the age of 18. Should we discover that we have inadvertently collected information from a minor, we will take immediate action to delete all such information and close the associated account.
If you believe that your child or someone under the age of 18 has registered for or used the 4dgang, please contact us immediately at [email protected] so that we may take the appropriate action as promptly as possible.
Parents and guardians are encouraged to monitor their children's online activities and to use appropriate parental control software to prevent access to online gaming platforms that require users to be 18 years of age or older.
11Amendments to This Privacy Policy
4dgang reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable laws and regulations.
When we make material changes to this policy, we will:
- Updating the "Last Updated" date shown at the top of this document.
- Displaying a clear notice on the platform's main page 4dgang about the updates made.
- In the event of significant changes, sending you a direct notification via email or an in-platform notification.
Continued use of the platform 4dgang following the effective date of any amendment to this policy will be deemed as your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of the latest updates to our privacy policy.
12Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 4dgang handles your personal data, we welcome you to reach out to us through the following channels:
- Email: [email protected] — for written enquiries requiring a detailed response on matters relating to privacy and personal data.
- Live Chat: Available 24 hours a day, 7 days a week on the platform 4dgang for a prompt response from our support team, who are fluent in Bahasa Melayu.
We are committed to responding to all privacy-related enquiries within 5 business days. For requests relating to your rights under the PDPA, the response period is within 14 business days from the date we receive a complete and valid request.
4dgang values every piece of feedback you provide and will use that information to continually improve our data protection practices for the benefit of all platform users across Malaysia.
If you are unsatisfied with our response to your privacy enquiry, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia, who is responsible for overseeing PDPA compliance in this country.